Managed services
A defined service scope with monitoring, support, responsibilities, reporting and agreed escalation arrangements.
Managed services
Your operations.
Our connected support network.
24/7 support options through CyberGlobe and our specialist partners, built around the systems that matter to your business.
Choose your operating model
Extend your team. Or hand over a defined service.
Co-managed services
Specialist support alongside your internal IT team, with a clear division of ownership and shared operational processes.
Project-to-service transition
Move from implementation to support with runbooks, knowledge transfer, operational acceptance and service readiness.
Service coverage
Cloud to customer-facing applications.
Service desk & incident coordination
24/7 support options through CyberGlobe and its partner network, with agreed service hours, severity definitions and escalation routes.
Cloud & infrastructure operations
Monitoring, patching, capacity, configuration management, incident investigation and platform optimisation.
Managed security
SOC, managed detection and response, vulnerability services and security escalation through qualified specialist partners.
Application support
Dynamics 365, integrations, Power Platform and business-critical application support, including release and environment coordination.
Database & data platforms
SQL, Oracle and cloud database monitoring, backup oversight, maintenance, tuning and incident support through appropriate specialists.
Observability & AIOps
Telemetry design, event correlation, investigation support, runbook automation and reliability reviews.
CloudOps & FinOps
Cloud service operations, capacity management, consumption reviews, cost allocation and continuous optimisation.
Backup & disaster recovery
Managed backup oversight, recovery readiness, restoration exercises and disaster recovery coordination.
Networks & workplace
Network, endpoint, Microsoft 365 and collaboration support, with partner-backed field engineering where agreed.
Continuous improvement
Service reviews, recurring problem analysis, automation, operational reporting and measurable improvement plans.
Service governance
Know who owns the next step.
We define service boundaries before transition.
01
Agree
Service catalogue, SLAs and responsibility matrix.
02
Transition
Monitoring, access, runbooks and knowledge transfer.
03
Support
Triage, escalation, incident communication and recovery.
04
Improve
Service reviews, root causes and automation priorities.
Start with the business challenge