Service desk & incident coordination
24/7 support options through CyberGlobe and its partner network, with agreed service hours, severity definitions and escalation routes.
Services / Managed services & 24/7 support
Keep operations moving. Around the clock.
Managed and co-managed support delivered through CyberGlobe and our specialist partner network, with a defined scope and escalation model.
Capabilities
What we help you deliver.
Cloud & infrastructure operations
Monitoring, patching, capacity, configuration management, incident investigation and platform optimisation.
Managed security
SOC, managed detection and response, vulnerability services and security escalation through qualified specialist partners.
Application support
Dynamics 365, integrations, Power Platform and business-critical application support, including release and environment coordination.
Database & data platforms
SQL, Oracle and cloud database monitoring, backup oversight, maintenance, tuning and incident support through appropriate specialists.
Observability & AIOps
Telemetry design, event correlation, investigation support, runbook automation and reliability reviews.
CloudOps & FinOps
Cloud service operations, capacity management, consumption reviews, cost allocation and continuous optimisation.
Backup & disaster recovery
Managed backup oversight, recovery readiness, restoration exercises and disaster recovery coordination.
Networks & workplace
Network, endpoint, Microsoft 365 and collaboration support, with partner-backed field engineering where agreed.
Continuous improvement
Service reviews, recurring problem analysis, automation, operational reporting and measurable improvement plans.
Engagement outcomes
A practical handover, not just a recommendation.
Typical deliverables are tailored to the agreed engagement.
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Service catalogue and responsibility matrix
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Contracted SLA and escalation arrangements
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Transition plan, runbooks and service review cadence
How we work
Discover. Design. Deliver. Improve.
Every engagement connects business requirements, architecture, delivery and operational ownership.
Start with the business challenge