Gap 1
Policy and claims data may be duplicated across portals and back-office systems.
Industry / Insurance
Insurance
Join up policy, claims, customer service and finance with traceable interfaces and governed information.
Typical ecosystem
The connected systems around the service.
Policy/claims platforms, broker portals, CE/CRM, documents, payments, finance, analytics, identity and external service providers.
Gaps to assess
Where teams and systems can lose context.
These are common assessment themes to validate with your team, not assumptions about your organisation.
Gap 2
Manual hand-offs can delay case resolution and payment reconciliation.
Gap 3
Operational evidence and sensitive-data controls may be fragmented.
Illustrative use cases
Start with a specific business outcome.
The examples below are generic scenarios, not customer references or guarantees.
Claims and customer-service flow
Connect case intake, assignment, document status and external interfaces with clear ownership and exception queues.
Finance and reconciliation
Scope payable/receivable, settlement and reporting interfaces with approval controls and reconciliation measures.
Secure operational visibility
Monitor critical policy/claims integrations and plan recovery without exposing customer records in general dashboards.
Possible requirements
Define the constraints before choosing the solution.
Requirement 1
Data classification, consent/retention requirements and role boundaries.
Requirement 2
Interface contracts, case ownership and reconciliation rules.
Requirement 3
Recovery objectives and supplier service commitments.
CyberGlobe service coverage
Applications, platforms and operations.
Engagements connect discovery and TOGAF-informed architecture with Agile delivery, ALM, DevOps, integration and support.
CE & customer operations
Requirements, Dynamics 365 Sales, Customer Service, Field Service, customer journeys, Dataverse and Power Platform integrations. Scope applications around your sector’s actual processes.
Finance & SCM
Finance, purchasing, sales orders, inventory, planning, manufacturing, assets, warehouse processes and financial reconciliation. Confirm module fit, licensing and specialist scope.
Azure, hybrid & multicloud
Cloud readiness, landing zones, identity, networks, integration, data platforms and managed operations across Azure, AWS, GCP and on-premises.
Automation & assurance
ITOps, NetOps, CloudOps, FinOps and AIOps workflows; observability, technical audit, governance, security and tested recovery with agreed approval controls.
Your industry requirements
Share the problem, priorities and desired outcome.
The form opens with your industry selected and three sector-specific prompts, followed by 15 optional capability areas. Start with a short brief; expand only the areas relevant to your enquiry.